This FAQ is designed to offer assistance for technical issues. For processing issues, please contact your application reviewer.
Emails sent from our website may be blocked by spam filters, especially by corporate email servers.
Contact the Admissions office if our system generated emails cannot reach you or if you need to change your registered email address.
For your recommenders' email addresses (if required by your application), it is recommended to ensure successful delivery with your recommender.
If your recommender cannot receive our emails, please submit a request to the Admissions office to change their email address. The system will send a new recommendation request to the address provided.
Our system generated emails do not necessarily reach you in the order they are sent.
For that reason, please make sure you have received your new password before requesting another password reset. Please be sure to check your spam folder. If you do not receive your password reset email, please contact the Admissions office
If you have forgotten your Username, please contact the Admissions office.
Submit the form again, making sure your credit card information is correct.
You may have a hold on international payments if your bank is not based in the United States.
Call your customer service to ask your bank to lift the hold.
Another common issue for international applicants is request timeout.
Your payment request takes to long to reach our payment processor's servers and is dropped.
Your credit card is not charged, you may retry from a more stable and fast internet connection at any time.